Solvpath

Solvpath transfers your incoming customer support requests—phone calls, emails and website visitors—to a quick, dependable, visual solution. Empowering your customers to resolve both basic and complex support tasks on their own. 

Solvpath has successfully resolved over 1 million customer support requests, averaging a 71.4% self-service rate, delivering support experiences that customers ranked as good as, or even superior to those conducted by a live customer support representative, and for a fraction of the cost.  

Benefits:

• Huge cost savings
• Insights and Analytics 
• Increase Retention and Save rates
• Payment Method Update Options
• Lower Chargebacks 
• Better Customer Experience
• And much more…

Solvpath, an innovator in AI-driven, self-service customer support. This integration combines both companies’ industry-leading solutions to help ecommerce merchants quickly resolve customer support inquiries using intelligent, self-service methods.

Through its partnership with Solvpath, sticky.io now enables its merchants to offer their customers a visual interface for managing support requests. Through this same visual format, merchants can extend control of their brand fully into the customer support sector of their business. With Solvpath’s robust self-serve technology, sticky.io’s merchants can save time and resources by delivering enhanced support features that collect valuable customer data and boost overall campaign performance.