Focus Support Associates (FSA) is a Business Process Outsourcing (BPO) company that specializes in providing customer service solutions for e-commerce businesses.

Our founders were e-commerce business owners who tried multiple contact centers but had never received the service and results they deserved. In 2017, they set out on a mission to build a best-in-class contact center. One that could provide them with everything they had been missing in the retention, straight sales, and continuity space.

At FSA, we keep things simple and live by a single motto: “The campaign always comes first.”

We understand that you trust us to handle your customers with the highest level of care so that you can focus on scaling your business.

Our team will work closely with you to customize KPIs specific to your business goals. 

You can leverage our expertise to improve customer retention, chargebacks, cancellations, and refunds. 

Our organization prides itself on knowing your business intimately and growing your profitability exponentially through data-driven recommendations and best industry practices. 

We look forward to working with you and making your business our passion.

“Your Business, Our Passion.”